FAQ

iOS

Apple iPhone

• iPhone 15 Pro Max
• iPhone 15 Pro
• iPhone 15 Plus
• iPhone 15
• iPhone 14 Pro Max
• iPhone 14 Pro
• iPhone 14 Plus
• iPhone 14
• iPhone 13 Pro Max
• iPhone 13 Pro
• iPhone 13 mini
• iPhone 13
• iPhone 12 Pro Max
• iPhone 12 Pro
• iPhone 12 mini
• iPhone 12
• iPhone 11 Pro Max
• iPhone 11 Pro
• iPhone 11
• iPhone XS
• iPhone XS Max
• iPhone XR
• iPhone SE 2nd Gen. (2020)
• iPhone SE 3rd Gen. (2022)


Android

Google Pixel

• Google Pixel 8 Pro
• Google Pixel 8 / 8a
• Google Pixel 7 Pro
• Google Pixel 7 / 7a
• Google Pixel 6 Pro
• Google Pixel 6 / 6a
• Google Pixel 5
• Google Pixel 4
• Google Pixel 4a
• Google Pixel 4 XL
• Google Pixel 3
• Google Pixel 3XL
• Google Pixel 3a
• Google Pixel 3a XL

Samsung Galaxy

• Samsung Galaxy A546U1 (International Model)
• Samsung Galaxy A546B/DS (International Model)
• Samsung Galaxy A546S (Korean Model)
• Samsung Galaxy A34 5G
• Samsung Galaxy Fold
• Samsung Galaxy Note20
• Samsung Galaxy Note20 Ultra
• Samsung Galaxy S24
• Samsung Galaxy S24+
• Samsung Galaxy S24 Ultra
• Samsung Galaxy S23 / 5G
• Samsung Galaxy S23+ / 5G
• Samsung Galaxy S23 Ultra / 5G
• Samsung Galaxy S22 / 5G
• Samsung Galaxy S22+ / 5G
• Samsung Galaxy S22 Ultra / 5G
• Samsung Galaxy S21 / 5G
• Samsung Galaxy S21+ / 5G
• Samsung Galaxy S21 Ultra / 5G
• Samsung Galaxy S20
• Samsung Galaxy S20+
• Samsung Galaxy S20 Ultra
• Samsung Galaxy Z Flip
• Samsung Galaxy Z Fold 2
• Samsung Galaxy Z Fold 3 5G
• Samsung Galaxy Z Flip 3 5G Fold
• Samsung Galaxy Z Flip 3 5G
• Samsung Galaxy Z Flip 4
• Samsung Galaxy Z Fold 4
• NOTE: Samsung Galaxy "FE" models are NOT compatible.

Huawei

• Huawei P40
• Huawei P40 Pro
• Huawei Mate 40 Pro


Motorola Razr

• Motorola Razr
• Motorola Razr 5G


Xiaomi

• Xiaomi 12T Pro
• Xiaomi 13
• Xiaomi 13 Lite
• Xiaomi 13 Pro

We do not record your device location or web browsing activity. Your browsing activity is completely private.

As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.

Wi-Fi Hotspot Compatibility

Apple & Android
The Wi-Fi Hotspot / Internet Sharing feature is currently available with all Prepaid (non-unlimited) plans, Unlimited Standard, and Unlimited MAX plans, including Apple iOS and Android smartphones.


Troubleshooting Wi-Fi Hotspot

If you are unable to access Wi-Fi Hotspot on your device with a SkySim Mobile eSIM plan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialize the network settings and feature availability.


Local Network Restrictions

The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.

Each eSIM can be installed on only one device.

If your data plan doesn't work or can't be installed on your device, we will provide a 100% refund, no questions asked. This guarantee applies only to faulty data plans with no data usage.

Any Prepaid eSIM plan which consumes more than 10% of the plan's fixed data allowance, or any Unlimited eSIM plan which consumes more than 1 GB of data over any period of time, will be deemed to have been successfully provisioned and activated on the network, and will be non-refundable.

Of course! Our prepaid eSIM plans terminate automatically after the duration you've selected, unless you add more data.

Our eSIM plans do not include a local phone number, but don't worry! After activating a SkySim Mobile eSIM, you can continue using your phone number to send and receive calls and text messages (SMS). Your new eSIM plan will be used for data only, saving you expensive roaming fees.